How to create a ticket

Modified on Thu, 11 Aug, 2022 at 4:10 PM

In order to create a ticket you must be signed in. For our guide on how to sign in please see this guide.

Once you are signed in the next thing to do is to check you are on the correct portal, you can see which you are on in the top bar, towards the left hand side. There are currently three portals:

Once you are on the correct portal you will see a similar screen to that shown below. You can start the process of creating a ticket by clicking on the "Submit a ticket" in the top right.

This will take you through to a screen that appears similar to below. Here you can select the helpdesk you wish to contact, this may be already selected depending on the portal. The requester line is already filled in with your details for us to contact you about your ticket. You can then fill in a subject line and a description, similar to a typical email. Please refrain from putting identifiable or sensitive data into these areas if it is not relevant to the issue you are raising a ticket for.

Once you have completed the form you can click on submit and we will look at your ticket and get back to you shortly!